School of Conflict Management, Peacebuilding and Development

General Mediation Training and Practicum
Three Options: 28-Hour Training, 12-Hour Practicum, or 40-Hour Total

This basic 28-hour mediation training focuses on an understanding of the mediation process, communication skills, problem-solving skills, agreement writing, and mediation ethics. Mediation skills are taught in a highly interactive format through short lecture, group discussion, focused exercises, and coached role-play. The workshop is designed to prepare the participant for mediation in civil cases. In addition, this intense four-day experience is designed to hone life skills that can enhance the participant’s ability to interact effectively with others. The workshop meets general mediation training requirements for registration with the Georgia Office of Dispute Resolution (GODR). In addition, the workshop is approved for Continuing Legal Education (CLE) hours (28 regular, 3 ethics, and 1 professionalism).

The 12 hour practicum will build upon the skills introduced during the General Civil Mediation Training. It provides an opportunity for you to observe, reflect on, and discuss the practice of mediation. The Practicum may be taken in lieu of 5 real case observations in mediation for the Georgia Office of Dispute Resolution registration purposes.


Participants will develop a fundamental understanding of the core requirements necessary in conducting civil mediation: concepts introduced are: core resolution concepts; mediation process and techniques; communication, diversity issues, negotiation dynamics; mediator's code of ethics; and the attorney/mediator/client role in mediation.

Who Should Attend?

  • Individuals interested in working on court cases.
  • Individuals interested in being registered neutrals with the Georgia Office of Dispute Resolution.
  • Individuals desiring a clear and concise understanding of communication, and resolving conflicts.


Dr. Heather Pincock
Associate Professor of Conflict Management at KSU

Dr. Pincock earned her Ph.D. in Political Science at the Maxwell School, Syracuse University and was an associate of Maxwell’s Program for Advancement on Research in Conflict and Collaboration (PARCC). Heather has served as the coordinator of PARCC’s Conflict Management Center and as a volunteer mediator at New Justice Conflict Resolution Services in Syracuse NY. In 2008-2009, Heather was a doctoral fellow at the Program on Negotiation at Harvard Law School. Dr. Pincock is registered with the Georgia Office of Dispute Resolution and serves as a mediator, facilitator, and trainer. As a facilitator with Alternatives to Violence Project (AVP) Heather co-facilitates conflict resolution workshops prison and community settings in the greater Atlanta area.

PLEASE NOTE: GODR Required for all trainings: The fact that a training program has been approved by the Georgia Office of Dispute Resolution does not imply that any particular court-annexed or court referred program must or will accept as neutrals those who have completed that program. Trainees have 18 months from the last date of training to apply for registration with the Georgia Office of Dispute Resolution or the training expires. Please visit to read these rules thoroughly. The workshop is approved for CLE hours (28 general, 3 ethics, and 1 professionalism).

Date & Time

  • 28-Hour Training:
    August 16, 2017 from 8:30am – 12:30pm
    August 17-19, 2017 from 8:30am – 5:30pm
  • 12-Hour Pracitucm
    August 24, 2017 from 8:30 to 5:00 pm
    August 25, 2017 from 8:30 am to 1:00pm


Kennesaw State University
Kennesaw Campus
365 Cobb Ave NW, Suit 246
Kennesaw, GA 30144


  • Registration for entire 40 hours
    • General Public: $1,100
    • University System of Georgia employees & students: $ 875
  • Registration for 28 hours
    • General Public: $750
    • University System of Georgia employees & Students: $525
  • Registration for Practicum only
    • General Public: $350
    • University System Employees: $350

    Registration Deadline: August 9, 2017

    Register Now

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