School of Conflict Management, Peacebuilding and Development

The Center for Conflict Management

About Us

The Center for Conflict Management is a unit of the College of Humanities and Social Sciences at Kennesaw State University. The Center collaborates with the Master of Science in Conflict Management and the Ph.D. in International Conflict Management programs. It works locally and globally to promote peace and conflict resolution; conducts research into peace and conflict issues; provides training in conflict management skills; attracts and implements grant projects, contracts, and consultancies; and disseminates findings and educates the public through conferences, symposia and workshops. The series of workshops range from 90 minutes to a few days.


The Center for Conflict Management promotes a world in which conflicts are addressed non-violently.


The Center for Conflict Management supports the mission of Kennesaw State University. It harnesses the resources of the academic and professional community to promote, globally and locally, awareness and action based on the theories and practices of conflict management and resolution. Through student learning initiatives, the production and dissemination of research, community engagement, and professional training, the Center facilitates non-violent approaches to conflict.

Workshops Include:

Workplace Conflict
  • Know Your Style: Conflict Management Styles at Work and Home Employment Dispute Resolution: Prevention, Mediation, and Arbitration (for Human Resource Professionals and Managers) Coaching Employees Through Conflict Early Mediation: The Key to Cost Savings in Employment Disputes Managing Healthcare Conflicts (for hospital administrators, attorneys, and patient care advocates)
  • Women Don't Ask: The Role of Gender in Negotiation
  • Intercultural Communication for International Business
Team Building
  • Lessons from the Sports Pages: What Coaches and Athletes Know About Team Building
Additional Professional Training
  • Reducing Employee Turnover and Increasing Engagement
  • Advanced Domestic Violence issues in Mediation (For Georgia’s domestic relations mediators)
  • Representing Clients in Mediation (Continuing Legal Education Seminar for Lawyers)
  • Conflict Management for Military & Security Personnel Restorative Justice

Basic Modules

  • Communication Skills
  • Dealing with Difficult People and Situations
  • Culture & Conflict
  • Managing Customer Service Conflicts
  • Managing Healthcare Conflicts
  • Managing Education Conflicts
  • Managing Human Resources Conflicts
  • Mediation Skills
  • Negotiation

Advanced Modules

  • Advanced Mediation Skills & Practicum
  • Coaching for Conflict Management
  • Designing Conflict Management Systems
  • Diversity Issues & EEOC Conflicts
  • Managing Public Disputes and Community Conflict
  • Multi-Party Facilitation Skills
  • Planning Public Meetings
  • Workplace Mediation


Dr. Susan Raines, Professor of Conflict Management While her primary fields of interest include international, environmental and public policy conflicts, Professor Raines is interested in conflict management at all levels. She regularly mediates commercial and domestic relations court-connected cases, facilitates public meetings, facilitates long-term governmental decision-making processes, and designs conflict management interventions for corporate enterprises. She is also Editor-in-Chief, Conflict Resolution Quarterly.

Dr. Tim Hedeen, Professor of Conflict Management Nationally and internationally recognized trainer, mediator, professor, and facilitator, Dr. Hedeen is Professor of Conflict Management at Kennesaw State University. He serves on the editorial boards of Conflict Resolution Quarterly and Family Court Review, and as associate’s liaison to the Section Council of the ABA Section of Dispute Resolution. He is an appointed member of the Georgia Supreme Court's Commission on Dispute Resolution, a senior consultant to the Consortium for Appropriate Dispute Resolution in Special Education, and past chair of the Board of Directors of the National Association for Community Mediation.

Dr. Heather Pincock, Associate Professor earned her Ph.D. in Political Science at the Maxwell School, Syracuse University and was an associate of Maxwell’s Program for Advancement on Research in Conflict and Collaboration (PARCC). Heather has served as the coordinator of PARCC’s Conflict Management Center and as a volunteer mediator at New Justice Conflict Resolution Services in Syracuse NY. In 2008-2009, Heather was a doctoral fellow at the Program on Negotiation at Harvard Law School. Dr. Pincock is registered with the Georgia Office of Dispute Resolution and serves as a mediator, facilitator, and trainer. As a facilitator with Alternatives to Violence Project (AVP) Heather co-facilitates conflict resolution workshops prison and community settings in the greater Atlanta area

Ms. Ansley Barton, J.D., Mediator, Consultant, Trainer Ansley Barton is a veteran mediator and mediation trainer. She is the former Director of the Georgia Office of Dispute Resolution and the former Director of the Master of Science in Conflict Management at Kennesaw State University.