School of Conflict Management, Peacebuilding and Development

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Upcoming Workshop: Conflict in Intercultural Workplace. Register by March 16

March 23, 2017 ( 1:00PM - 5:00PM )



Diplomatic work is important, but often frustrating. In addition to the common workplace irritations that all people face, employees who work in embassies and consulates find themselves surrounded by people whose values, habits, and communication preferences differ from their own. This interactive workshop will help explain the root causes of the conflicts that occur when people from different cultures communicate and interact with one another in the workplace. The training is designed for employees in consulates as well as others who work in organizations with international missions.

Date:     March 23, 2017

Time:    1:00pm - 5:00pm

Where: Kennesaw State University at Town Point

              3391 Town Point Drive NW, room 4130

              Kennesaw, GA 30144

Cost:     $80.00


Instructor: Dr. Susan Raines

Professor of Conflict Management, Master of Science in Conflict Management Program

Editor-in-Chief, Conflict Resolution Quarterly  

While her primary fields of interest include international, environmental and public policy conflicts, Professor Raines is interested in conflict management at all levels. She regularly mediates commercial and domestic relations court-connected cases, facilitates public meetings, facilitates long-term governmental decision-making processes, and designs conflict management interventions for corporate enterprises. Professor Raines frequently presents her work at both national and international conferences and in a variety of academic and practitioner journals.  In addition to her academic pursuits, she has designed ADR programs for numerous state agencies in Indiana, trained managers with the United Nations and arbitrators with the European Union, trained judges and attorneys inside and outside of Georgia, evaluated Florida's mediation training requirements, and has participated in the evaluation of the United States Postal Service's REDRESS Program.




Deadline to register: March 16, 2017


Cancellations before March 9, 2017 will receive a full refund. Cancellation March 10-March 15, 2017  will be charged a $25 cancellation fee. No refunds for cancellations after March 16, 2017. To cancel your registration, email  or call 470-578-6115.



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